If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom because of non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible members of the host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

* For Fix Time Delivery
Terms & Conditions for Fix Time Delivery:

  •     We cannot commit sharp/exact time for delivery. The order will be delivered +15 or -15 mins as per selected time.
  •     We required 3 hours lead time.
  •     We deliver on Sundays also.
  •     The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.
  •     No deliveries would be done on National Holidays. The delivery of the same would be done on the next working     Day.
  •     We would attempt delivery of the items once. Incase the delivery is not executed during the attempt, due to wrong address/recipient not available/premises locked, the customer shall still be charged for the order.
  •     Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location.
  •     The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability.
  •     Correct and elaborate Address (landmark) and contact number is must of the recipient for placing the order.
  •     In the case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date and time.

General Disclaimers:

Flowersnemotions retains the right to refuse any order unconditionally.
All claims are subject to the jurisdiction of Court at New Delhi, India only.
If Flowersnemotions is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
Flowersnemotions has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, Flowersnemotions or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.
Genunity of information & interest of making payments:
The customer promises that the information provided to Flowersnemotions is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.
The customer agrees to defend indemnify & hold Flowersnemotions and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them Flowersnemotions may modify this agreement from time to time without giving any prior information.